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INTERNET BANKING |
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Q. What is Internet Banking?
A. It is simply doing many of your banking transactions using your PC and
the Internet (subject to minimum browser restrictions). The advantages? No
banking hours, no queues. Just banking from wherever you are connected. It's
easy, convenient, and best of all, it's available to you anytime. |
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Q. What banking transactions can I
perform with Internet Banking?
A. Internet Banking enables you to manage your accounts more easily. It also
gives you greater control over balances, transfers and fixed deposits. You can: |
- View the balances of your accounts
- Check entries for your accounts
- Transfer funds between your accounts with us
or to any other account ,subject to criteria
- Third party fund transfer in the same branch
- Open a Fixed Deposit account and change
existing maturity instructions
- Request for issue of Demand Draft
- Order a new cheque book
- Create, change and delete Standing Orders
and cancel Direct Debits
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Q. How safe is Internet Banking?
A. It's as safe as banking any other way, provided a few precautions are put in
place.
The security of your accounts and the reliability of our service are of utmost
importance to us. Internet Banking uses 128-bit encryption, one of the most
advanced technologies available, for safeguarding your online banking.
Encryption is a process that transforms sensitive information into a string of
unrecognisable characters before they are sent over the Internet, and helps
provide a secure channel for data transmission to keep information private
between the bank's computer system and your internet browser. |
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Q. What are the requirements to use
Internet Banking?
A. You need an SBBJ account. |
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Q. Are there fees for Internet
Banking?
A. No. You pay the usual tariffs associated with your account/s but nothing
extra to bank online. |
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Q. Does Internet
Banking have online help?
A. Yes. There are several assistance options: |
- You can use the questions and answers
supplied through our FAQs.
- There is online Customer Care option within
Internet Banking.
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Q. What type of browser do I need to
use Internet Banking?
A. You'll need a browser that supports a minimum of 128-bit encryption. |
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Q. How do I know I am visiting a
secure Internet site?
A. Internet Banking is accessed through a "secured" Internet site, which
helps ensure your financial information remains private and secure. You will
know you are at a secured site when you see the https:// in the address field on
your browser and the padlock symbol at the bottom of your screen. |
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Getting started with
Internet Banking
To start using the Internet Banking service, you first need to be a customer of
SBBJ.
Steps to register for Internet Banking:
• Get Registration Form from Branch or download it from our site
www.sbbjonline.com, submit the filled form to the concerned branch |
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Q. What proof do I receive for
transfers made via Internet Banking?
A. For each instruction you will be given a unique Transaction Reference. This
reference is your proof that the instruction is being accepted and processed.
You will find this reference on the Transaction-Status Enquiry option and it
should be quoted on any queries you may have. |
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Q. If I make a transfer to the wrong
beneficiary, can I cancel or stop it?
A. If you schedule a transfer to be processed immediately, you may not be able
to stop the transfer. |
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Q. Can I transfer funds between my
accounts?
A. Yes, you may transfer funds between your banking accounts |
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Login / Password Related
Issue
Q. I have received my user name but no password:
A. Please go to trouble logging in at www.sbbjonline.com and user id and
password not received option. Please give the branch code (5 digit) and account
number (11 digit) for which you have not received user id and password.
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Q. I am not able to login with the
user name and password received from bank:
A. - User id and password are case sensitive i.e. capital and small letters are
different here.
- SBBJ provided user name and passwords are for one time usage only. Else please
contact your branch. |
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Q. What should I do after logging
in:
A. When you log in for the first time, the system will prompt you to change your
username and password. Username can be alpha-numeric and maximum 20 characters.
Your password should be minimum 8 characters and maximum 20 characters. It
should have alpha-numeric and at least one special character. |
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Q. I am getting message "invalid
userid and password combination"
A. This could be due to wrong userid password combination used by you. Please
note user id and password are case sensitive. e.g. ROHINI, rohini and Rohini are
different here. Your password should be minimum 8 characters and maximum 20
characters. It should have alpha-numeric and at least one special character
e.g.rohini@0658 |
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Q. I have forgotten my login
password
A. Please go to trouble logging in and forgot password option. If you know
correct username and profile password, duplicate password will be dispatched at
your registered address.
If you do not know your profile password, reference number will be generated.
Please download duplicate password form and submit it to your branch along with
your reference number. |
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Q. I want to change my user name:
A. User name cannot be changed by the customer or branch. Please ask your branch
to register you again. |
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Q. I want to change my login
password:
A. Please go to profile and change login password option. |
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Q. I do not know my profile
password:
A. Please note profile password is not given by the bank. It is given by the
customer and it can be alpha-numeric or alpha-numeric with special character.
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Q. I have forgotten my profile
password
A. Please go to profile and forgot profile password option and download a
duplicate profile form and submit it to your branch along with the reference
number.
Branch will reset your profile password. Next time when you go to profile and
any of the options it will ask you to give a new profile password and confirm
it. |
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General Topics
Q. I get the message you do not have any account
A. This is because your branch has not yet activated your account. Please
contact your branch. |
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Q. I am viewing some one else's
account accounts:
A. Please get in touch with your branch and ask them to remove wrong account and
add your correct account. |
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Q. I have some more accounts which
are not visible:
A. Please ask your branch to add your other accounts to your user name by going
to option add account to user. |
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Q. I have accounts in some other
branch:
A. Please register for internet banking in the other branch separately and then
link that account to main ID through Profile -> Link option. |
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Q. I want to have Internet banking
facility for my Corporate Account:
A. Please download corporate registration form from www.sbbjonline.com/sbbjcorp.html
and submit it to your branch. Please apply under Corporate account-Khata, vyapar
or vistar option. |
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Q. My name is wrongly spelt in
sbbjonline:
A. Please go to profile and correct the spelling or the way you want your name
to appear on the web page through ‘set nickname’ option. |
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Q. I want to download Statement of
my account:
A. Please go to enquiry and statement of account. You can only view six months
data on web or last 200 transactions whichever is less. |
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Q. I am unable to renew my STDR
online:
A. Please ask your branch to give transaction rights for your STDR also, Then
you can give renewal instructions online. For specific issues please write to
your branch. |
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Q. I am unable to do fund transfer:
A. This is because your branch has not given you transaction rights. Please ask
or write to your branch to give you transaction rights. |
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Q. I want to do third Party
transfer:
A. Please go to profile and declare the account as third party account. Also
define the limit for fund transfer and third party transfer. Now go to
transactions and third party option to do the transaction. |
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Q. What is the limit for draft issue
and third party transfer:
A. The limit for draft issue as well as third party transfer is Rs.50000/-
on net. Between two of your accounts in the same branch, it can be unlimited.
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Q. I want to transfer funds to other
bank:
A. You cannot transfer funds to other bank accounts at present. |
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