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Q.What are the
functions of call centre?
A. Call centre handles the following functions :- |
- Enquiry on application status
- Card delivery management
- Handling queries on card not received
- Handling queries on PIN delivery
- Managing lost card calls
- Managing calls for re-issue of cards
- Managing calls for issue of duplicate PIN
- Enquiries on SBI ATM, POS and Cirrus ATM
locations
- ATM/POS usage queries
- Card capture
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Q. On which ATMs
one can use his/her State Bank ATM Card ? |
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Unlimited number of cash Withdrawal / enquiry transactions are allowed to the our
Banks ATM card holders at 25900 State Bank Group ATMs apart from cash Withdrawal / enquiry transactions upto 5 per month are
allowed at around 50000 all other ATMs. If more than 5 transaction in a month at other Bank ATMs, a nominal fees
is as under: :-
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(i) Cash Withdrawal  20/- per transaction.
(ii) Balance Inquiry 8/- per transaction.
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Q. When ATM-cum-Debit card is lost or
misplaced what immediate steps are to be taken ?
A. Following immediate steps to be taken :-
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- Contact Toll free 7x24 help line on 1800112211 and chargeable call at 080-26599990, inform loss
of card and make request to HOT/BLOCK the card and stop the operations of the card on the network.
- Inform immediately the card issuing branch telephonically about the loss of card followed by
written request to make the card HOT.
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Q. Can a replacement ATM card be
issued in lieu of lost/damaged card ?
A. Yes, Replacement ATM card is issued at a nominal charge of 200/-. |
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Q. Can PIN be regenerated in lieu of
forgotten PIN ?
A. Yes, It can be regenerated at a nominal charge of 50/-. |
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Q. Will my new card have the same
PIN?
A. No, new PIN is generated with every new card. |
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Q. What is the validity of
ATM-cum-Debit Card?
A. ATM cards issued after 13th November, 2002 with Maestro Logo have no
expiry date. |
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Q. If lost card is subsequently
found/traced and restored to cardholder, can it be reactivated ?
A. Yes, the cardholder should make a written request to the card-issuing
branch. The branch in turn, will write to ASC to reactivate the card. |
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Q. What is Fast Cash ?
A. It is withdrawal of pre-specified amount. At present 1000/-,
2000/- 3000/=, 5000/- can be withdrawn from a primary account to be
designated by the customer.
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Q. What is Cash Withdrawal limit ?
A. Card holder may withdraw minimum of 100/- , maximum or
40000/-
(and in multiples of 100/-) per day subject to daily limit
40000/- and availability of balance in the account.
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Q. What to do if you are getting the
message on the ATM “INVALID CARD” ?
A. There could be a track problem with the card. First, the customer
should try a transaction in some other ATM of State Bank Group Network, and if
he gets the same message, the card has to be replaced.
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Q. Does Bank bear any liability for
unauthorised use of the Card ?
A. No. The responsibility is solely vested with the cardholder. |
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Q. What is Mini Statement ?
A. It is statement of account showing last 10 transactions, in the
account. |
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Q. How is the secrecy of PIN
maintained?
A. If at any time customer feels that the PIN has been inadvertently or
otherwise divulged to any one he should change the same immediately. |
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Q. How often can the PIN be changed?
A. PIN can be changed as often as required. This is to maintain secrecy
and prevent any misuse of the ATM-cum-Debit card. |
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Q. What is the procedure for cards reported lost or stolen?
A. If the cardholder is in India, he should immediately contact the toll-free help line no. 1800112211 from MTNL/BSNL
land lines or call 0091-80-26599990 from other mobile/land lines, to report the loss of card, the help line will ask additional
information about the cardholder viz. Father’s first name, mother’s maiden name, Date of birth, year of passing secondary
school examination, year of marriage to ensure that the caller is the card holder and communicate to the Switch centre for
blocking of the card. |
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Q. Is Bank responsible for the
refusal by any Merchant Establishment (ME) or Point Of Sales to accept or honor
the card?
A. No. Nor shall the bank be responsible in any respect for the goods or
services supplied to the cardholder. |
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Q. How do I use my ATM?
A.To use the State Bank ATM, just follow these easy steps:
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- Swipe your card in slot provided in ATMs with Dip Card Reader or Insert your card into the slot provided in ATMs with Motorized Card Reader.
- Select Banking for Cash withdrawal, balance enquiry, fast cash, mini statement and PIN change or select Services for utility bill payment, institutions' fee payment, donations etc.
- Select the language in which you want to be led through the transactions. Most ATMs offer you the options of conducting your transactions in English and Hindi. At some locations, you will be able to select between English and the regional language.
- Enter Two digit number to check number pad is functioning or not
- At the prompt, enter your PIN. Press the
"Enter" key.
- Select the transaction you wish to conduct (eg:
withdrawal/ balance inquiry).
- Select the account type (Saving or Current)
- If you are making a withdrawal, enter the
amount carefully in multiple of 100/- (maximum 40,000/-).
- Confirm that the amount is correct.
- Collect your cash, card and receipt
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